FAQ

FAQ

For basic troubleshooting and technical issues refer to this page. If your issue is not listed, contact our Education Support Hotline @ education@altimatemedical.com

“How long will it take for me to receive my certificate?”

Certificates are sent out manually following the Zoom Webinar. These certificates are sent out a few days following the course to ensure everyone has had enough time to complete the survey. If you have not received your certificate check your spam/junk folder or contact us at education@altimatemedical.com

“Where do I find the presentation/slides from the course?”

During the Zoom Webinar we will link the presentation/slides in the chat and we will also have them up on the website on demand following the webinar. It may take up to a few days for them to be available on the website. Keep an eye on the webinar chat.

“I was on the Zoom course and did the survey but did not receive my certificate”

Certificates are sent out manually following the Zoom Webinar. These certificates are sent out a few days following the course to ensure everyone has had enough time to complete the survey. If you have not received your certificate check your spam/junk folder or contact us at education@altimatemedical.com

“What do I have to do to get my certificate?”

Complete the quiz/survey to download your certificate from our website. If you took the course over Zoom, complete the quiz/survey and then we will send your certificate to you within a few days of presenting the course. Keep an eye on your email.

“I requested a password reset link and have not received it

If you cannot login to your account and have requested a “Reset Password” link. Please check your spam/junk folders. If it is not there, please check with your systems administrator to ensure that our email address associated with the website is not blacklisted or being blocked by your organizations firewall.

You should receive the email from the following email address, registration@altimatemedical.com