Product Development Design Engineer 2021-12

Product Development Design Engineer 2021-12

Altimate Medical (AMI) is seeking a Product Development Design Engineer (“PDDE”) who is looking to join a small engineering team and partner with cross functional team-members to improve the lives of the customers we serve.  As a PDDE, you have the opportunity to make an incredible impact on the lives we touch with the products we make.  We are looking for a team-member who is interested in a long-term career path and willing to grow and learn.

This position is located in Morton, MN.  A sign on bonus to assist with relocation can be provided.  Employees sitting in Minnesota or surrounding areas who wish to commute to Morton during the week and have accommodations provided, can also be discussed/option.

We are a team who works closely to share ideas, brainstorm and come up with innovative ideas and solutions.  In order to do this, a key element of the position is the ability to take critical feedback from customers and work to understand, discern and formulate what the customer wants and/or needs.

AMI believes in what we are doing.  We strive to carry out our mission, vision and values in all we do and say each and every day.  Our customers matter and deserve only the best we can give.  Provided and when aligned with pandemic safety measures, this is an in-office position due to the face-to-face team synergy to get the development juices flowing.  Relocation assistance can be provided.  If quality and safety are an integral part of your design process, AMI may be the place for you. 

The PDDE must have a strong mechanical aptitude (i.e., curiosity of how things work, mechanisms, assemblies) with a strong penchant toward visual design, together with the ability to visually communicate ideas through CAD, graphic design, and manual arts.  The PDDE will need to “see” things before they are made reality and envision multiple components operating in layers of functionality, as well as grasp concepts applied to one design and incorporate them into different applications.”  As a PDDE, your contributions will be meaningful as you work toward a common goal, sharing your wealth of knowledge and experience with and gleaning information from, your where necessary.

 Essential Functions
  • Brainstorming and collaborating with team members and other departments on various design and problem-solving tasks related to new and existing products.
  • Developing high level conceptual ideas based on a framework of mechanical requirements.
  • Designing elements, components, and structures that will make up a product.  From the base frame to the upholstery accessories and everything in between.
  • Determining material selection, tolerances, finishes, etc.
  • Design work will include many different materials and many available processes, as well as exploring new methods to add to our repertoire.
  • Partner daily with a team of other professionals in a well-equipped office using Solidworks CAD platform, in-house 3D printing, and an extensively equipped in-house prototype shop.
  • Other duties as assigned.
Minimum Requirements
  • BSME, Industrial Design degree, or equivalent work experience considered.
  • 3+ years of active 3D CAD modeling experience. (Solidworks preferred). 
  • Simulation (FEA) proficiency or prior experience would be a plus.
  • Several years of equipment/consumer product design would be a plus.
  • Strength in Industrial Design is strongly preferred.  Design, elements, aesthetics, ergonomics, etc.
  • Proficiency in basic computer skills.  Word, Excel, etc.  Ability to learn various new software, design process system, etc.
  • Manual sketching and drawing skills are a plus.
  • Good understanding of Design for Manufacturability and Assembly or the ability to observe and understand various techniques used in our design applications and to further develop from there.
  • Good communication skills, verbal and written.  Must be able to articulate both actual and hypothetical complex ideas, well-rounded understanding of basic technical terms associated with design, engineering, manufacturing processes, and materials.
  • Aptitude for learning and retaining new information, skills, industry specific material, etc.
  • Team mentality, comfortable with taking direction and sharing ideas freely in a professional environment.
  • Proficient in internet research.  I.e., researching competitive product and organizing data into a meaningful format, spreadsheet, etc.
  • Potential for advancing into taking the lead position in a project or assignment and planning logical steps and tasks necessary to reach a goal with a pre-determined result within an allowable timeframe.  (Project coordination/management)
  • Organized, pays attention to detail, owns mistakes.

Product Support Specialist 2021-16

Product Support Specialist 2021-16

Job Summary

The Technical/Customer Service Representative (TCSR) will work to ensure the highest standards in product delivery are met and are in accordance with customer requirements and manufacturing capabilities.  The TCSR will parther with cross-functional team members to drive product improvements based on end-user, therapist, and consumer feedback.  Supporting the CSR team in responding to customer product inquiries and satisfaction issues is key to this role.

Essential Functions

Technical Lead

  • Handles technical escalation calls for all product lines (Altimate Medical (“AMI”) and ActiveAid (“AA”)).
  • Tracks all issues obtained during technical calls/interactions and proactively raises awareness regarding issues before they become more problematic.
  • Documents, evaluates, analizes, and reviews information for learning and implementation opportunities for achieving the best results.
  • Evaluate and identifiess recurring product issues and partners with cross-functional team members in Quality, Product Development and Production to correct them.
  • Trains AMI and AA CS reps on recurring issues/problems and how to successfully address and stop reoccurances.
  • Partners with AMI/AA marketing team on video creation for training purposes.
  • Partners with Product Development and Quality by providing customer feedback on product improvement, and custom modifcation opportunities, issues and concerns.
  • Partners with Shipping and Quality to identify problems with particular models and packaging ideas to address concerns and issues

Customer Service Rep (AMI/AA)

  • Actively works as a Customer Service Rep, taking calls and supporting our customers through communication, service, hospitality, and information.
  • Works with Suppliers, HC professionals and consumers to fix mechanical issues with the product
  • Process inbound and outbound calls from all clients and suppliers in a timely manner and with a high standard of professionalism.
  • Handles customer correspondence, complaints and inquiries in a professional manner.
  • Identify, trouble shoot, research, and resolve customer issues.
  • Communicates with customers the status of orders, product availability, fulfillment, and shipping. 
  • Document any special handling requirements or instructions.
  • Data entry of customer product/parts orders.
  • Creation of accurate quotes and sales orders,
  • Enter all ship to addresses from M2M Sales Orders into Sales Force, links and dealers.
  • Create Sales Force history – keep Sales Force clean and updated.
  • Customer Complaints and Feedback.
    • Obtain and evaluate all relevant data to handle complaints and inquiries
    • Log all complaints/communications promptly
    • Immediately report any possible medical incident to Quality Management Representative
  • Assist Sales & Marketing with Owner’s Manuals, FAQs, trouble shooting, price lists, and assembly or instruction sheets
  • Attendance and participate in department and team meetings as needed
  • Satisfy requirements of Quality Management & Regulatory Compliance systems
    • Follow applicable policies and procedures
    • Complete records (as necessary)
    • Share ideas for process improvement
    • Assist with corrective & preventive actions and customer feedback/complaint reviews (as appropriate)
  •  Observe Safety Program provisions
    • Maintain clean and safe work area
    • Report potentially unsafe conditions
    • Use equipment and materials properly.

Minimum Requirements

  • Associates Degree+ preferred or equivalent experience in Customer Service and/or technical and/or troubleshooting role
  • 3+ Previous Customer Service experience (techincal experience preferred).  (Internal training on AMI/AA products will be provided as needed)
  • Sales Force experience a plus
  • Successful track record of partnering with cross-funcitonal departments, providing customer feedback and solutions
  • Sharing learning opportunities and how to’s with others
  • Mechanically inclined
  • Excellent telephone, verbal, written, and listening skills
  • Excellent customer service skills (understanding of AMI customer service philosophy and procedure)
  • Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
  • Microsoft office and basic computer skills/typing
  • Maintain Customer/company confidentialty

Sr. Human Resource Generalist

Sr. Human Resource Generalist

Altimate Medical Holdings Inc. (AMHI) has an exciting opportunity for a Sr. HR Generalist (“HRG”) to support its locations in Minnesota and Kansas City, KS as well as employees sitting throughout the USA.  This position will be located in Morton, MN. The HRG will work with the VP of HR and support/take ownership of various HR activities across all sites/locations.  Key areas include recruiting, benefits administration, talent acquisition (posting, recruiting, interviewing, onboarding and offboarding), employee engagement, and other generalist activities.  The key to success in this position is the ability to build effective relationships with managers, business leaders and employees alike, and effectively implement and execute HR strategies, policies and programs.  Multitasking abilities and prioritizing activities is also key to this position. Driving retention, employee engagement and overall business value, the HRG will be a key member of our growing organization.

Responsibilities include but are not limited to:

  • Collaborate and execute talent management initiatives through partnership with Managers and Department heads, CEO/CFO
  • Develop and rollout internal initiatives and establish Talent Acquisition best practices; effectively planning and anticipating new arrivals before they “walk” through our doors through offboarding activities.
  • Partner with managers to effectively address and resolve day-to-day issues and concerns, giving HR guidance on recommended steps (knowing basic applicable employment laws)
  • Maintain a pulse and bring awareness surrounding employee engagement, retention concerns and opportunities
  • Utilize AMHI values to drive behaviors, rewarding and recognizing where appropriate to reinforce the company’s cultural goals and initiatives
  • Be actively seen and known by the employees as a trusted resource
  • Assist with open enrollment and readiness
  • Staying informed as to local market competitiveness related to programs, compensation, fringe benefits.
  • Supporting HR project work and/or cross-functional team activities as assigned or developed
  • Establish and maintain internal HR best practices (HR internal audit, set up and maintenance of personnel files, benefit folders, etc)
  • Other duties as assigned

Education and Experience

  • Bachelor’s degree in HR or business-related field.  Masters is a plus
  • 5+ years of Human Resource experience
  • 3+ years working in an operations or manufacturing environment (non-union).  Durable Medical equipment experience preferred but not required.
  • Demonstrated experience building successful relationships and instilling trust at all levels of the organization.
  • Ability to multi-task, provide critical thinking, conflict resolution and decision-making skills
  • Ability to work in an environment that requires strong deliverables. 
  • Strong interpersonal skills and collaborative nature
  • Proven multi-tasking capabilities, organizational and prioritization skills

Quality Control Specialist 2021-06

Quality Control Specialist 2021-06

Job Overview

Morton-MN: Altimate Medical is looking for a Quality Control Specialist to Assist with the maintenance of an established Quality Management System (QMS) which conforms to and is compliant with the Food & Drug Administration Quality System Regulation (FDA QSR), ISO 13485 Standard, and other applicable regulations/standards.

Primary responsibility is to assist the Quality Assurance Manager in conducting the final inspection of product.  Also, to assist the Quality team with calibration & equipment management, incoming receiving inspection, disposition of non-conforming materials, returns, parts validations, and other items.

Specific Job Duties/Responsibilities:

  • Documentation
    • Ensuring proper records are maintained appropriately to provide evidence of conformity to requirements.
  • Resource Management
    • Assist the Quality team to ensure appropriate Infrastructure exists and appropriate records are maintained, and that necessary Work Environment and Contamination Controls are in place to not adversely affect product quality.
  • Product Realization
    • Purchasing
      • Assist the Quality Assurance Manager in conducting verification of purchased product (receiving inspection) and maintain records.
      • Ensure proper identification (status labels) of incoming components
    • Production
      • Ensure that final product conforms to specification (complete, functions properly, labeled appropriately, etc.) and is clean by performing Final Inspection
    • Monitoring and Measuring Equipment
      • Assists Quality Assurance Manager, with calibration and maintenance activities.
  • Measurement, Analysis, and Improvement
    • Non-Conforming Product
      • Assist Quality Team with control of Nonconforming product.
    • Improvement
      • Identify, or assist in the identification/implementation of, process and QMS improvements.
  • Provide this support across AMHI business units as requested
  • Other duties as assigned.

Education and/or Experience:

  • High school education

Skills and Abilities:

  • Ability to follow procedures and apply to AMHI products and processes
  • Ability to read and follow product design prints
  • Detail oriented
  • Communication skills – oral and written
  • Flexible
  • Ability to trouble shoot and solve problems
  • Ability to work independently.
  • Ability to work individually and as part of a team
  • Ability to work with teams in multiple locations
  • Computer proficiency with Microsoft Office and ability to learn other software
  • Thorough product and process knowledge (internal training will be provided)
  • Knowledge on use of common hand/power tools and measuring devices